Once logged on to My-HR at https://digital.alight.com/veritiv, look for the “Need Help?” icon to ask Lisa, your virtual assistant, any questions you may have. Lisa can also connect you with a web chat representative and other helpful resources. For additional support, you can schedule an appointment with a customer service representative through My-HR. You can also call the Veritiv Benefits Center at 1.855.278.4981 from 9 a.m. to 6 p.m. ET Monday through Friday.
Advocacy Health Pros are also available to assist with tough issues like claims and billing disputes.
Questions About Coverage?
Start by contacting the insurance carrier directly. They know their coverage rules best.
If you enrolled in a Bronze or Bronze Plus medical coverage level, check out the HSA User's Guide (PDF) for additional contacts during the year.