Medical bills can be confusing. That’s why Veritiv offers expert support to help you understand and resolve medical claims or billing issues. Your Advocacy Health Pro can review your health care bills to ensure you are charged correctly according to your plan benefits. If there is an error, they will partner with your care provider and health plan on your behalf.

Bill negotiation services may be able to save you 20% or more.

If you aren’t satisfied with the resolution, you can file an appeal through your insurance carrier, who will be able to direct you through that process. Veritiv doesn’t have any influence on the outcome. The insurance carrier—not Veritiv—is responsible for the cost of claims.

Not sure where to start? Once your coverage has begun, contact your insurance carrier. Your insurance carrier is most knowledgeable about coverage rules and has the final decision on all claims and billing questions.

Need help? Your Advocacy Health Pro is waiting.

Reach out to your Advocacy Health Pro and they will guide you through the required steps and important deadlines. Your Advocacy Health Pro can also manage the back-and-forth between your health insurance and doctor, as needed.

Your Advocacy Health Pro can help:

• Interpret explanation of benefits (EOB) statements.
• Identify and correct claims or billing errors.
• Navigate the health plan appeals process.
• Manage correspondence with your health plan or providers.

If you’ve contacted your carrier and were unable to resolve your issue, email or call your Advocacy Health Pro for help.

Email: [email protected]

Call: 1.866.300.6530